What should I do if I see “Admin approval required” or get blocked when connecting my company Microsoft (Outlook / Microsoft 365) mailbox?

This is caused by your company’s Microsoft 365 security settings, which do not allow employees to consent to external applications themselves. It is not an operating error or a Patisco malfunction. Your IT administrator only needs to approve it once: 1. Go to [Profile Settings] → [My Mailbox], then click the line below [Connect Microsoft Mailbox] that says “If your company Microsoft account is blocked, ask your IT administrator for approval.” 2. In the instructions window, click [Copy All] and forward the entire “Instructions for IT” section to your company’s IT team. It explains the six permissions Patisco Mail requests (openid, email, offline_access, User.Read, Mail.Read, Mail.Send), what each permission is used for, and that AI will not send emails automatically. It also includes the administrator approval link. 3. Your IT administrator opens that link using an administrator account (Global Administrator, Cloud Application Administrator, or Application Administrator) and clicks [Accept]. Once completed, “Patisco Mail approved” will appear. 4. Return to [My Mailbox] and click [Connect Microsoft Mailbox] again. After this one-time approval, everyone in the company can connect their own mailbox without contacting IT again. If you are blocked partway through authorization and return to Patisco, the screen will directly display “Your company’s Microsoft 365 requires your IT administrator to approve Patisco Mail first” along with the same instructions. Personal Outlook.com and Hotmail mailboxes are not affected.