This is one of the most common operational risks in Taiwan's small and medium enterprises. When knowledge stays in people's heads, it can't be passed on, retrieved, or scaled. The core action to solve this is to turn scattered knowledge into "structured data recorded in a system." Specifically: customers' preferred payment terms, typical lead times, historical price trends, past negotiation focal points—all of these should naturally fall into the corresponding records each time a transaction occurs, rather than relying on someone to manually document notes afterwards. When this information accumulates in the system with continuity and context, new hires can take over, management can check it, and handovers don't start from zero. Your company's market knowledge becomes a real asset, not someone's private stash.