The buyer says they didn't receive the payment notification email. Can I send them the payment link myself?

Yes. In the PI order details page (when the order is not archived and payment is pending), there's a "Get Payment Link" button. Click it to display a URL, and there's a "Copy Link" option next to it. You can send it to the buyer via LINE, email, or any other method. When the buyer opens the link, they don't need to log into Patisco; they go directly to the payment page and pay using your company's payment gateway (PayPal or PAYUNi). A few important things to know: • The link is "one-time": once the buyer clicks "Proceed to Payment", that link expires. If they abandon the process and haven't completed payment, just click "Get Payment Link" again to give them a new one; the old one won't affect the new one. • Simply opening the payment page doesn't consume the link; the buyer can refresh the page without issue. • This button only appears on the original PI; there's no such button on the order copy side. • The original "Notify the other party that online payment is available" function still works and will send an email from the system; both methods can be used together.

V5 desktopPIPayment terms