No, this is normal. The UPS tracking number is generated when the label is created, but the UPS website will not show tracking status until after the driver picks up the package and scans it. Before that, the query will show "No record found" or "Information not yet available". So in the workflow, first apply the label to the package and click "Schedule Pickup" to request a driver. After the driver scans the package, the tracking status will appear within a few minutes to an hour. The "Check status on UPS" link on the Patisco Shipping Management page uses the same tracking number, so you don't need to write it down separately. If the driver picked up the package more than half a day ago and you still cannot find the tracking information, then contact UPS customer service and provide the tracking number and pickup confirmation number.