The actual carrier is UPS. Xinuo system only provides the UPS account and negotiated rates; it is not the carrier and does not assume carrier responsibility. All shipment handling, charges, claims, liability limitations, and dispute resolution are governed by UPS's shipping terms.
Since the account is registered under Xinuo system's name, if you need to file claims, complaints, or legal proceedings with UPS, Xinuo system can assist by filing on your behalf as the account holder upon your request. However, any costs incurred (attorney fees, litigation costs, arbitration fees, appraisal fees, etc.) will be borne by you, and Xinuo system may require prepayment.
Before shipment, please ensure that shipment contents, declared value, delivery address, and other information are correct and comply with UPS regulations. You are responsible for any third-party claims or UPS recovery resulting from these details. Complete terms are specified in the Service Statement at the time of activation.