Xinuo system can suspend or discontinue this service. During suspension, rate inquiry, bill creation, cancellation, and pickup scheduling for activated accounts will be blocked, displaying "The Xinuo system discounted shipping account is currently suspended. To use your own UPS account instead, go to 'Company Information → UPS Integration Settings', disable the discounted shipping account, and link your own account".
The system will not automatically switch to your own UPS account to avoid billing errors. To continue shipping, follow the instructions to disable the discounted shipping account and link your own account.
If you see "Temporarily unavailable (platform account not configured)" or "Managed account configuration read failed", it is a platform-side issue. Please contact Patisco.