The problem with memory and sticky notes is that when business gets busy or staff transitions happen, follow-ups break down. A more reliable approach is to keep the quotation in the system itself, and record every action the buyer takes—whether they viewed it, whether they replied, whether they requested changes. This way, follow-up is based on status tracking rather than personal memory. Additionally, by keeping discussion and revision history tied to the same quotation instead of scattered across email and messaging apps, incoming staff don't need to re-ask for context. The foundation of effective follow-up is making "status" visible rather than relying on individual memory.