The article most values passing down the previous generation's proactive approach to customers: responding immediately, answering thoughtfully, and making the other party feel valued. The author worries that some successors, while learning new tools and knowledge, haven't fully carried forward these daily habits. When handing over, you can discuss actual inquiry exchanges and replies: Why did the previous generation answer that way? What did they anticipate for the customer? Which practices need to continue? These specific details are closer to the proactive service the article emphasizes than simply knowing how to operate various tools, and they give concrete substance to experience that can be passed on.
AI is here. How do we keep up?AI helps only when it can read your dataBuyers compare online and move on. How do we catch them?From first curiosity to first contact, without a breakShort-handed. How can the team work more easily?No chasing messages, one continuous flowMoments in TradeChinese only for now
What they see: catalogs and documentsEach customer’s own catalog and prices; quotes and PIs are digital from the startExchanges: email and LINEExchanges become company data as they arrive, filed under the right customer and documentWhat AI doesTranscribe, compare, draft, all behind buttons; a person presses sendThrough to shipping and paymentAgree, convert to PI, ship, collect, with a record at every stepData and securityA person presses send; only business exchanges; never used for training
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