With limited resources, where should SMEs start digital transformation to avoid wasted effort?

With limited resources, the biggest risk of transformation is "starting everything and abandoning halfway through." A more realistic approach is to identify the part of your current operations that is most time-consuming, error-prone, or impacts customer experience the most, concentrate on improving that part, and once you see results, move to the next step. For example, if the problem is that quotation back-and-forth takes time and customers wait long for replies, prioritize solving quotation process efficiency rather than building a website first. Also, before implementing any tool, verify that your data is clean—customer lists, product information, historical orders. If these are already scattered, no tool will work properly.