The AI assistant-drafted reply caused a customer misunderstanding. Does the sales team still bear responsibility?

In day-to-day operations, you cannot hand off clarification and remediation to the tool simply because the AI assistant drafted the email. The article addresses communication responsibility: when a customer misunderstands terms, a summary omits details, or a reply damages the partnership relationship, a person must still step in to resolve it. Therefore, before sending, verify that content is accurate, key information is complete, and consider how the other party might interpret it. If misunderstanding has already occurred, it falls to the person to clarify mutual understanding, explain the original intent, and negotiate a resolution—not to respond by saying "the AI drafted it."