How do I clearly tell customers in the quotation how shipping fees are calculated? How can I avoid them complaining about extra charges after receiving the goods?

Lack of shipping cost transparency is a common source of disputes in foreign trade, especially with small courier orders where customers are often unfamiliar with import duties and additional fees. It's recommended to clearly state the trading terms (such as DAP, DDP, or EXW) in your quotation and clarify whether shipping fees are included and which party bears the duties. Patisco's quotation management function supports trading condition field settings, allowing each quotation to clearly present the fee structure, reducing buyer concerns and improving conversion rates.