The most common risk for SMEs without dedicated IT staff adopting digital tools is "no one to manage the system after it goes live." Here are practical ways to mitigate this risk: First, when selecting a system, prioritize tools that business or administrative staff can maintain daily, rather than platforms requiring engineers to configure. Second, define training content and sessions in the contract itself, and request the vendor provide operation manuals or videos so new employees can self-learn later. Third, develop one or two internal "system contacts" from your staff—they don't need to be technical experts, but should be familiar with your company's actual business processes and able to clearly describe issues when communicating with the vendor. This role is typically filled by a business manager or administrative manager on a part-time basis, and it's key to ensuring the system is actually used.