The IT department excels at technical implementation, but without deep involvement in inquiry and quotation processes, order modifications, and export compliance procedures, it's difficult for them to judge which steps AI should intervene at and what input and output formats are needed. We recommend having someone with a full grasp of business operations (usually the owner or senior staff) lead the requirements definition, with IT providing support for execution. Patisco allows business personnel to operate and configure processes directly, reducing dependency on IT resources.