What should I do if authorization fails and administrator approval is required when connecting a Microsoft mailbox in V5?

1. On the "Connect Mailbox" page, check the authorization failure message and confirm that the mailbox has not been connected. 2. If the Microsoft authorization page requires administrator approval, click "Copy All" and send the complete instructions and approval link to your company's IT administrator. To copy only the link, click the copy icon on the right side of the administrator approval link field. 3. Ask IT to open the approval link using an administrator account and click "Accept" as instructed. 4. After IT approval, click "Back to Profile Settings" and go to "My Mailbox". 5. Click "Connect Microsoft Mailbox" again and grant permission on the Microsoft authorization page to complete the reconnection.

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