Incomplete inquiry data usually happens because customers fill out inquiries freely via email or messaging apps with no standard format to guide them. The solution is to have customers initiate inquiries through a structured entry point: predefined required fields (product, quantity, delivery timeline, etc.) that customers must fill before they can submit. The system then automatically populates this information into the inquiry draft. Salespeople receive a document that already has baseline information—no need to chase down details via email exchanges. This approach also helps customers understand what information you need. It's much clearer than sending a blank email back and forth, so everyone saves time.