The reduction in service costs comes from two main directions. First is reducing the number of manual touchpoints: when customers can self-serve for ordering, check product specifications, and place repeat orders, sales and customer service staff no longer need to personally follow up and confirm every transaction. The volume of repetitive work decreases, and the service cost per order naturally drops. Second is shortening the sales cycle: in traditional B2B sales, moving from inquiry to order confirmation often requires multiple rounds of back-and-forth communication. With digitalization, specifications and terms are clearly presented on the platform, and the time needed for both parties to confirm is shortened, reducing the human effort and time costs spent waiting and communicating. When these two effects combine, enterprises can serve more customers without increasing headcount.