Where exactly should digital transformation start? Is there a more concrete first step?

The article suggests three guiding directions: First, prioritize using data your company already has (ERP, customer lists, product catalogs) rather than rebuilding from zero. Second, choose a tool that business staff, customers, and suppliers can all use, not just an internal-only system. Third, don't rush to measure success by business metrics in the early stage—instead, focus on 'Did data get entered?' and 'Did the workflow run smoothly?' The most practical first step is usually to pick one real, ongoing case—a quotation or order—and complete it through the entire online workflow once, identify bottlenecks, resolve them, then expand to other business. Waiting for all conditions to be perfect before starting is often why digital transformation stalls.

Adoption processROI & evaluationFrom B2B業務數位化與新常態