The factory is considering implementing AI. Should we first look at how powerful the tool is, or first look at how we do business?

According to the article, you should first examine whether your sales team is properly capturing customer needs, then think about which part of the work AI can help with. The author explains AI's strengths in memory and communication, but places greater emphasis on whether the business is willing to actively think ahead and understand customer challenges. Before implementation, you can check whether inquiries are answered promptly, whether responses are thorough, and whether staff proactively provide additional information. This article doesn't offer tool selection guidance or implementation metrics, so you can't conclude that using a certain AI will improve business; rather, it reminds us that while learning tools, we must also maintain service fundamentals.