You can check the following in order: 1. Is the button grayed out (disabled): Hover your mouse over the button and it will usually explain why, for example you need to select text first, a new version sent by the other party has not been processed yet, or "this feature is not yet supported". If a sidebar item is grayed out, your account does not have permission for that module; ask your company administrator to enable it in [Account and Permission Management]. 2. If you see "Website has a new version" or "Please reload the page", save your edits first, then click [Reload]. 3. If a banner appears at the top of the page saying "Your login identity has changed in another tab" or similar, it means you switched accounts or logged out in another tab. Please refresh this tab. 4. If none of the above applies, refresh the page and try again; if it still doesn't work, describe your operating steps in [Customer Service] at the bottom right.
Customer CasesReal cases and application scenariosGovernment SubsidyUp to 50% of implementation costs coveredEU compliance toolboxLook up which EU rules hit your HS code, and make a PPWR declarationInvited?Invited by a customer or supplier? Three stepsIntegrations & APIExcel / PDF, API, MCP (coming)
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