The export document generation feature keeps spinning and cannot complete. Is the system stuck?

Most likely not stuck. Packing lists and commercial invoices for shipments are generated in the background, and large documents or during peak times may take a while: 1. You can do other things while waiting. When the report is ready, you'll usually see "Shipment Report Generated" or "Commercial Invoice Report Generated" in the [System Notifications] at the top right, with a download link. 2. If you can't download it, go back to that shipment later and click [Reports] to download again. 3. [Download Excel] on lists is also generated in the background; when complete, a [Download] button will appear in the job card at the bottom right; if it says "Export file is not yet complete", wait a moment and click again. 4. The notification list currently only shows the earliest 100 items; when exceeded, newer notifications won't be visible. Please regularly click [Clear All] for old notifications. If nothing appears after a long wait, note the shipment number and tell us in [Customer Service] at the bottom right. Do not create duplicate shipments.