In a V5 discussion, how do I tell the difference between “visible only to internal colleagues” and “send an email to an external customer”?

1. Type your content in the “Type a message” field below the thread. If you need an attachment, click the paperclip icon on the left of the input box. 2. If you want only internal colleagues to see it, click “Send” or just press Enter. Messages sent with Enter are always internal and are not emailed to the customer. 3. If you want to email the message to an external party (for example, Jonas Berger), click “Reply by email” at the bottom right of the input box.

Reminder: Before sending to a customer, first check in the “Discussion info” panel on the right that the recipient participants are correct, so you don’t press Enter by mistake and think it has been sent.