In V5 Discussion Management, for a message I’m in the middle of writing, how do I decide between sending it internally and emailing it to the customer?

1. In the left menu, click “Discussion Management.” 2. In the middle list, click the thread you want to handle, or click “New discussion” to create a new one. 3. Type your content in the “Type a message” field below. You can use the toolbar to adjust the formatting, and click the paperclip on the left of the input box if you need to attach a file. 4. To check the content first, click “Preview” on the right of the toolbar. 5. If it is only for communication between colleagues, click “Send” at the bottom right. Only your colleagues can see this message. 6. If you want to send it to an external party (for example, Jonas Berger), click “Reply by email” at the bottom right. The message will be emailed to that person.

Tip: The external party must first appear among the participants in “Discussion info” on the right. If not, click “Add participant” to add them.